Virtual Guard 24 is committed to protecting your privacy and ensuring the security of any personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our video security systems, or interact with our services.
By using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
1. Information You Provide to Us
We may collect personal information you voluntarily provide, including:
Name, company name, and job title
Phone number, email address, and mailing address
Service inquiries or messages submitted through our website
Account setup information related to monitoring services
2. Information Automatically Collected
When you visit our website or use our services, we may automatically collect:
IP address and browser type
Device information
Usage data (pages visited, time spent, referring links)
Cookies and tracking technologies
3. Video & Monitoring Data
As a video security and monitoring provider, we collect and process:
Live and recorded video footage
Motion-activated event data
Video verification and alarm-related recordings
Audio interactions from live monitoring (where applicable)
This information is used strictly for security, monitoring, verification, and crime-prevention purposes.
How We Use Your Information
We may use personal and monitoring information to:
Provide, operate, and maintain our video security services
Verify alarms and events to reduce false alarms
Detect, prevent, and respond to unauthorized activity
Communicate with intruders using system speakers (when applicable)
Contact law enforcement when verified threats occur
Improve service reliability and efficiency
Respond to customer inquiries
Comply with legal obligations or law enforcement requests
Our systems are designed to help prevent crime before it occurs, ensuring 24/7 security monitoring for our clients.
How We Share Your Information
We may share information with:
1. Authorized Personnel
Our monitoring team at the Command and Control Center, who review video alerts and respond to threats.
2. Law Enforcement
In the event of verified suspicious or criminal activity detected on your property.
3. Service Providers
Trusted third-party vendors who assist with:
System installation
Cloud storage
Software maintenance
Customer support
These providers are required to maintain the confidentiality of your information.
4. Legal Requirements
We may disclose information if required by law, court order, or to protect the safety and security of our clients.
Data Security
We use industry-standard security practices to safeguard personal and video data.
Our systems include:
High-quality cameras used by the Department of Defense and Department of Homeland Security
Encrypted data transmission
Strict access controls for personnel
Continuous monitoring and threat detection
While no system can guarantee complete security, we take extensive measures to protect your information.
Data Retention
We retain video and personal data only as long as necessary to:
Provide monitoring and verification services
Comply with legal requirements
Resolve disputes
Support law enforcement investigations
You may request more information about data retention timelines by contacting us.
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request corrections to your information
Request deletion of your data (subject to legal obligations)
Opt out of certain types of data processing
To exercise your rights, please contact us using the information below.
Cookies and Tracking
Our website uses cookies to:
Improve user experience
Analyze website performance
Personalize content
You may choose to disable cookies in your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Virtual Guard
1234 Secure Vision Plaza, Suite 205
Fort Lauderdale, FL 33301, USA
Phone: +1 (800) 555-9477
Email: info@virtualguardsecurity.co